Voice AI and Customer Operations
Voice assistant workflows for cold-lead follow-up, appointment booking, reactivation, and conversational customer operations using Vapi, Twilio, Chatbase, and OpenAI.
Built for Zone Payment Network
Voice agent call flow
Conversation-to-action workflow
Appointment booking automation map
Lead reactivation sequence
This project captures a different side of applied AI: real-time conversational automation. The systems were built for business use cases such as lead follow-up, appointment booking, and cold-lead reactivation, with workflow logic around contact handling, response capture, and operational follow-through.
This overview explains the system and implementation approach. Private company information and internal implementation details remain confidential.
Built voice assistant workflows using Vapi, Twilio, Chatbase, and OpenAI.
Supported cold-lead follow-up, appointment booking, and reactivation workflows.
Connected conversational outputs to business workflows and follow-up actions.